The Montecito Candle Company
CUSTOM FORMULATION Looking for a unique formulation for your business or have an existing formulation you would like us to manufacture for you? Email us at: email@example.com for further information.
MINIMUM REQUIREMENTS Unlike any other private label manufacturing company, we do not have high minimums for your business. We would be happy to fill your orders of minimum 150 pieces or 5000 pieces! Most contract manufactured products start at a 5 gallon minimum.
DELIVERY/SHIPPING The Montecito Candle Company ships to United States and Canadian addresses only. Expected turnaround time for orders will vary depending upon the size of the order and services required to complete the order. A typical turnaround expectation for a simple fill order without any graphic art or label printing needs is approximately 15 days. If you require artwork design and custom label printing, please add a minimum of six (6) weeks to your order processing time. If you choose from one of our "Quick Shelf Print" stock label designs, add a minimum of one (1) week to your order processing time.
PRE-PRODUCTION SAMPLES Private Label and Contract Manufacturing services are custom tailored to your wants and needs for your products. Because each order is customized to meet those requirements, all orders are NON REFUNDABLE. Due to this policy, we strongly recommend that you purchase pre-production samples before finalizing your private label order. This will ensure that you are receiving the fragrance and color mix you expect. There is a non-refundable deposit of $150.00 for this service and this amount will be applied toward orders that are placed within six months. The pre-production sample kit consists of six items of your choice in a 2 ounce size. Approval of pre-production samples will be required by the customer before placing the final order. Once we have received approval of the pre-production sample, production of the private label order will begin. Changes to orders after production has begun cannot be accepted. If you choose not to purchase the pre-production samples, we will require you to sign a Waiver of Liability.
RETURNS/CANCELLATIONS Returns are not accepted for any reason once the custom product formula has been processed. Due to the nature of manufacturing with natural ingredients, there can be slight variations in color, thickness/thinness and scent of all bases from batch to batch. These changes are NOT grounds for a return. All sales are final. Due to the nature of our products, we are unable to accept returns and still guarantee purity of product to our customers. Products will be replaced or refunded, only in the case of a shipping error on our part or damage during shipping only once a claim has been issued by the freight carrier, not for accidentally ordering the wrong product, not liking the color, feel, texture, scent or any other physical aspect of the product or shelf life issues that may occur to products you have pre-approved or products that you alter after delivery. If we make a mistake, then we will immediately reproduce your product and will ship it to you via the originally requested method of transport. We will not Overnight reproduced product when you originally paid for ground services. Note: Cancellations, if allowed can only be done if we have not already started making your product or have not pre-ordered any required ingredients. Once production has begun, we cannot cancel, credit or refund for any reason.
PRICING We would be happy to quote your project once we have all of the necessary information. We do require that a Non-Disclosure Agreement is signed and returned before any information is exchanged for the protection of both parties. Contact us at firstname.lastname@example.org for a copy of the agreement or go to the Forms section of the web site for a downloadable copy. After receiving the agreement, please sign and scan and email. After we have received the signed agreement, we will contact you and begin the price quote process.
FDA LABEL REQUIREMENTS We will provide you with the necessary ingredients for your labels in order to comply with the upcoming FDA new personal care products label regulations. We highly advise you to follow these recommendations to avoid penalties that may result in mislabeled product.
SHIPPING All orders will be shipped either via UPS Ground or Freight services and will be prepaid and added unless otherwise specified by the customer.